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Our Policies
Everything you need to know about refunds and returns.
Our Promise
We manufacture every notebook at our facility in Patiala and we stand behind the quality. If something isn’t right with your order, we’ll sort it out — no unnecessary back-and-forth, no fine print designed to catch you out.
This page explains exactly when returns are accepted, how refunds are processed, and what to do if your order arrives damaged or incorrect.
1. Return Eligibility
You can request a return within 7 days of delivery if:
- The item is unused — pages are blank, no writing, no folding, no damage from use
- The item is in its original packaging — same condition it arrived in
- You have your order number ready
Returns requested after 7 days from the delivery date will not be accepted, except in cases of damaged or incorrect items (see Section 8).
If you’re not sure whether your item qualifies, email us at amarjit@gmail.com before returning anything. We’ll tell you straightaway.
2. Items That Cannot Be Returned
The following items are not eligible for return:
- Customised or personalised notebooks — any item made to your specific requirements (cover design, name printing, custom ruling, etc.) cannot be returned unless it arrived damaged or incorrect
- Items marked “non-returnable” on the product page — this will be clearly stated before you buy
- Items damaged through misuse — water damage, torn covers from improper storage, missing pages caused by use, or similar damage that occurred after delivery
- Items returned after 7 days — unless the item arrived damaged or was the wrong product (see Section 8)
3. How to Request a Return
Follow these steps to start a return:
Step 1 — Contact us within 7 days of delivery
Email amarjit@gmail.com or message us on WhatsApp with your order number, the item(s) you want to return, the reason for the return, and a photo of the item if it arrived in poor condition.
Step 2 — We’ll review and confirm
We’ll get back to you within 48 hours to let you know whether your return has been approved and what to do next.
Step 3 — Send the item back
Depending on your location and the reason for the return, we’ll either arrange a pickup from your address or ask you to self-ship the item to us at D-XX, Focal Point, Patiala, Punjab – 147001. For self-ship returns, please use a trackable courier service and share the tracking details with us once dispatched.
Step 4 — We inspect and process your refund
Once the item reaches us and passes inspection, we’ll process your refund within 5–7 business days.
4. Refunds for Prepaid Orders
If you paid online (card, UPI, net banking, or wallet), your refund will be returned to the same payment method you used — the same card, UPI ID, or account.
Refunds are processed within 5–7 business days of us receiving and inspecting the returned item. Depending on your bank, it may take an additional 2–5 business days to appear in your account after we’ve processed it.
We’ll send you an email confirmation once the refund has been initiated from our side.
5. Refunds for Cash on Delivery (COD) Orders
Because COD orders are paid in cash, there’s no card or account to refund back to. If your COD order qualifies for a refund, we’ll transfer the amount to you via UPI or direct bank transfer.
When we approve your return, we’ll ask you to share either your UPI ID (Google Pay, PhonePe, Paytm, etc.) or your bank account details (account number and IFSC code). Once we receive the returned item and it passes inspection, we’ll transfer the refund within 5–7 business days.
We’ll send you a confirmation message once the transfer is done. If you don’t receive it within the stated time, contact us and we’ll look into it immediately.
6. Refused or Undelivered COD Orders (RTO)
If a Cash on Delivery order is refused at the door, or if the courier is unable to deliver it after repeated attempts and the package is returned to us, here’s what happens:
- Since no payment was made, no charge is raised against you
- The order is automatically cancelled once the package returns to us
- We’ll send you a notification confirming the cancellation
Because returned shipments cost us in courier fees, customers who repeatedly refuse COD deliveries may lose the option to pay by COD on future orders. We’ll let you know if this applies to your account.
If your order was returned due to an incorrect address, contact us and we’ll work out re-delivery or a resolution together.
7. Exchanges
We’re happy to exchange an item for a different design or size from our range, subject to availability.
To request an exchange:
- Contact us within 7 days of delivery at amarjit@gmail.com
- Tell us your order number, the item you have, and what you’d like instead
- The original item must be unused and in its original packaging
Once we confirm the exchange, we’ll guide you through returning the original item. When we receive it and it passes inspection, we’ll dispatch the replacement. If the replacement item has a different price, we’ll either collect the difference or refund it, as applicable.
Exchange availability depends on current stock. If the item you want isn’t available, we’ll offer you a full refund instead.
8. Damaged or Wrong Item Received
If your order arrived damaged, defective, or as the wrong item entirely, we’ll fix it — at no cost to you.
Email us at amarjit@gmail.com within 7 days of delivery with:
- Your order number
- A clear photo of the damaged or incorrect item
- A photo of the packaging if the damage appears to have happened in transit
Once we’ve reviewed the photos, we’ll offer you either a free replacement (dispatched as quickly as possible) or a full refund to your original payment method (or by UPI/bank transfer for COD orders).
You will not be asked to pay return shipping in this case. If we need the item back, we’ll arrange collection at our expense.
We aim to resolve all damage and wrong-item cases within 5 business days of you contacting us.
9. Grievance Officer
If your return or refund request hasn’t been resolved to your satisfaction, you can escalate it to our Grievance Officer. Under the Consumer Protection (E-Commerce) Rules, 2020, we are required to acknowledge all grievances within 48 hours and resolve them within 30 days.
Grievance Officer: Amarjit Singh Kamboj
Business: Gurjas Industries (trading as Gurjas Notebooks)
Address: D-XX, Focal Point, Patiala, Punjab – 147001
Email: amarjit@gmail.com
Phone: 9876xxxxxx
Please include your order number and a brief summary of the issue when you reach out, so we can look into it without delay.